Privacy Policy — TrioMart (2025)

Welcome to TrioMart (2025). This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, platforms, apps, and websites.

1. Data Controller and Scope

• Data controller: TrioMart (2025) and its affiliated platforms.
• Scope: This policy covers data collected via our website, mobile apps, orders, customer support communications, and any other interactions with TrioMart services.

2. What Personal Data We Collect

• Account information: name, email, phone number, delivery address, username, password (securely stored), and preferences.
• Order data: items, quantities, prices, discounts, delivery instructions, payment method (tokenized), order history.
• Payment information: payment tokens; we do not store full payment card numbers on our servers (handled by PCI-compliant processors).
• Device and usage data: device type, operating system, IP address, browser, app version, log files, error reports.
• Geolocation data: approximate location to provide local delivery options (with consent where required).
• Communications: messages to and from customer support, feedback, reviews.
• Marketing data: opt-in preferences, engagement with marketing materials.

3. How We Use Your Data

• Provide and improve services: process orders, fulfill deliveries, manage accounts.
• Communication: send order updates, receipts, promotions (only if opted-in).
• Personalization: tailor product recommendations and content.
• Security and integrity: protect accounts, detect fraud, prevent abuse.
• Legal compliance: comply with applicable laws and respond to lawful requests.
• Analytics: analyze usage trends to improve performance and user experience.
• Vendor coordination: share necessary data with vendors for order fulfillment.

4. Legal Bases for Processing (where required)

• Contractual necessity: to fulfill orders and provide services.
• Consent: where you have expressly opted in to marketing or certain features.
• Legitimate interests: for security, fraud prevention, and service improvement.
• Legal obligation: to comply with laws and regulatory requirements.

5. Data Sharing and Third Parties

• Vendors and service providers: payment processors, logistics partners, analytics and support services.
• Legal and safety: government requests, law enforcement, or to protect our rights and safety.
• Affiliates: within TrioMart group for unified services.
• Advertising partners: only if you have opted-in to marketing communications; otherwise, minimal data shared as permitted by law.

6. International Transfers

• We may transfer data to recipients in other jurisdictions. We implement appropriate safeguards (e.g., standard contractual clauses) to protect your data when transferring internationally.

7. Data Retention

• Retention periods: we retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
• Deletion requests: you may request deletion of your account or personal data where permitted by law; some data may be retained for legal or operational reasons.

8. Your Rights

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion where permitted.
• Restriction: limit processing under certain circumstances.
• Portability: obtain your data in a structured, commonly used format.
• Object: object to processing, including for marketing.
• Consent withdrawal: withdraw consent for data processing where it is the basis.

To exercise these rights, contact our support team via the Platform’s help center or the contact details on our website.

9. Cookies and Tracking Technologies

• Cookies: we use cookies and similar technologies to enhance user experience, analyze usage, and support marketing efforts.
• Preference settings: you can manage cookie preferences in your browser or app settings where applicable.

10. Data Security

• Security measures: encryption in transit (TLS), encryption at rest where feasible, access controls, regular security assessments.
• Incident response: in case of a data breach, we will follow our incident response plan and notify affected users when required.

11. Children's Privacy

• TrioMart services are not directed to children under 18. We do not knowingly collect personal data from individuals under 18. If we become aware of such data, we will take steps to delete it.

12. Marketing and Communications

• Opt-in: marketing communications require explicit opt-in where legally required.
• Unsubscribing: you can unsubscribe via links in emails or via your account settings.
• Preference management: update your communication preferences anytime.

13. Do Not Track

• We honor Do Not Track signals where applicable. Our tracking practices are described in this policy and settings in your browser/app.

14. Changes to this Privacy Policy

• We may update this Privacy Policy. We will notify you of material changes and provide the effective date at the top of the policy.
• Continued use after changes constitutes acceptance of the updated policy.

15. How to Contact Us

• For questions, concerns, or requests regarding your privacy, please contact:
  • Support: via the Platform’s help center
  • Email: support@triomart.in
  • Phone: +91 8247017871

Quick Summary

• We collect data to provide, secure, and improve TrioMart services.
• You have rights to access, rectify, delete, or restrict your data.
• Data may be shared with service providers and as required by law.
• Cookies and tracking may be used to enhance your experience.
• You can manage marketing communications and privacy preferences anytime.