Welcome to TrioMart (2025). This Refund Policy outlines when and how refunds are issued for eligible orders, returns, and service issues. If you have questions, please contact our support team via the Platform’s help center.
1. Eligibility for Refunds
Damaged or incorrect items: Eligible for refund, replacement, or store credit if reported within the return window.
Late delivery: If delivery is significantly late and the order impact cannot be resolved, you may be eligible for a goodwill refund or credit.
Quality issues: Items not meeting our freshness or quality standards may be refunded or replaced.
Billing errors: Overcharges or duplicate charges will be refunded.
2. Return Window
Perishables: Returns are generally not accepted; refunds or replacements are offered at our discretion based on the issue and timing.
Non-perishables: Returns within the standard window (e.g., 7–14 days from delivery) are eligible for refund or exchange, subject to verification.
Defective or mislabeled items: Refunds or replacements are offered if reported within the specified window.
3. How to Request a Refund
Contact us via the Platform’s help center with:
Order number
Description and evidence of the issue (photos for damaged items)
Desired resolution (refund, replacement, or store credit)
Our support team will review and respond within [24 - 72] hours.
If approved, refunds will be processed to the original payment method or as store credit, depending on the selection and payment method.
4. Refund Methods
Original payment method: Most refunds will be issued back to the card, wallet, or payment method used.
Store credit: In some cases, refunds may be issued as TrioMart store credit with applicable expiration.
Timing: Refunds to the original method typically appear within 5–10 business days, depending on the payment provider.
5. Special Cases
Promotions and sale items: Refunds follow the same eligibility criteria but may be subject to sale item policies.
Partial refunds: For orders containing multiple items, refunds may be issued for only the affected items.
Cancelled orders: If TrioMart cancels an order, you will receive a full refund of the purchase price and any delivery fees.
6. Disputes and Chargebacks
If you believe a refund decision is incorrect, you may request a review through our support team. We may request additional information to reassess.
Repeated chargebacks can lead to account suspension or termination.
7. Managerial Discretion and Policy Changes
Refund decisions are at the discretion of TrioMart support management based on the circumstances.
We may update this Refund Policy from time to time. The latest version will be posted on our website.
Quick Summary
Eligible refunds apply to damaged/incorrect items, late delivery, quality issues, and billing errors.
Return windows apply differently to perishables vs. non-perishables.
Contact support with order details and evidence to initiate refunds.
Refunds are issued to the original payment method or as store credit.
