Welcome to TrioMart (2025). These Terms and Conditions govern your use of TrioMart’s services, website, and mobile applications. By using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.
1. Definitions
TrioMart refers to the online grocery and delivery service operated by TrioMart (2025).
Customer means the person who places an order or uses our services.
Vendor/Supplier means third-party businesses supplying products through TrioMart.
Platform means the TrioMart website and mobile applications through which orders are placed.
2. Eligibility
Minimum age: You must be at least 18 years old to place orders.
Accurate information: You are responsible for providing accurate, up-to-date information (contact, delivery address, payment details).
Residency: Some services may be restricted to certain regions or countries; you must reside in a supported area to place orders.
Account prerequisites: If required, you must not be previously suspended or terminated from TrioMart.
3. Account and Security
Account creation: You may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials.
Account activity: You are responsible for all activities that occur under your account. Notify us immediately of unauthorized use.
Two-factor authentication: We may offer or require 2FA to enhance security.
Password hygiene: Use strong, unique passwords and avoid sharing credentials.
Account recovery: Follow approved recovery processes if you forget your credentials.
4. Ordering and Availability
Stock status: All items are subject to availability. We will inform you if an item is unavailable.
Pricing: Prices include applicable taxes unless stated otherwise; price changes may occur before order confirmation.
Discounts and promos: Use of promo codes is subject to eligibility and terms; codes may expire or be invalid for certain items.
Substitutions: If an item is unavailable, we may offer a substitution with approval or pre-set preferences.
Quantity limits: We reserve the right to limit quantities per order or per customer.
Order accuracy: You are responsible for reviewing order details before payment approval.
Order modifications: Modifications after a certain processing stage may not be possible.
5. Delivery
Delivery timeframes: We strive for timely delivery, but delivery times are estimates and not guaranteed.
Delivery windows: Available delivery windows are provided during checkout and may vary by location.
Fees: Delivery charges may apply and vary by location and order size.
Signature/Contactless Delivery: You may choose contactless delivery; a third party may receive on your behalf where permitted.
Delivery instructions: You may provide delivery instructions, but we cannot guarantee fulfillment of every instruction.
Failed delivery: If a delivery attempt fails, we may attempt redelivery or cancel the order per policy.
Abandoned packages: Unclaimed or returned packages may be subject to retention limits or disposal per policy.
6. Product Quality and Returns
Freshness standards: We aim to provide fresh, high-quality products.
Damaged or incorrect items: If you receive damaged or incorrect items, contact customer support within the specified return window.
Return window: Perishable items may have restricted or no returns; non-perishable items follow standard return windows where applicable.
Refund methods: Refunds are issued to the original payment method or as store credit, per policy.
Replacement options: We may offer replacements when available and approved.
Storage guidance: Perishables must be stored as advised; freshness visibility is provided at delivery.
7. Payments
Secure processing: Payments are processed securely through TrioMart-approved processors.
Authorization: You authorize charges for your orders, including taxes, delivery fees, and any applicable service charges.
Disputes: We may suspend or cancel orders if payment cannot be confirmed or is disputed.
Payment methods: A variety of payment methods may be supported; use of certain methods may be restricted in some regions.
Refunds: Refund eligibility follows the returns policy and payment method restrictions.
Chargebacks: Intentional chargebacks or fraudulent activity may lead to account suspension.
8. Intellectual Property
Ownership: All content on the Platform (logos, product descriptions, images, etc.) is owned by TrioMart or its licensors.
Restrictions: You may not reproduce, modify, or distribute content without our prior written consent.
Trademarks: TrioMart marks are protected; misuse may result in legal action.
User content: Any content you provide via the Platform remains your property, subject to license to TrioMart as needed for operation.
9. Privacy
Data practices: We collect and use your data in accordance with our Privacy Policy. By using the Platform, you consent to our data practices.
Data sharing: Personal data may be shared with vendors for order fulfillment and with service providers for operational purposes.
Cookies and tracking: We may use cookies and similar technologies to enhance experience; you can manage preferences where applicable.
Data rights: You may have rights to access, rectify, or delete certain personal data as provided by law.
10. Prohibited Conduct
Security abuse: Do not misuse the Platform, tamper with security, or attempt to disrupt services.
Misinformation: Do not misrepresent information or violate applicable laws and regulations.
Fraud and abuse: Any fraudulent activity, including payment fraud, will be prosecuted.
Interference: Do not attempt to probe, disrupt, or breach internal systems or data.
11. Third-Party Links and Services
External links: The Platform may contain links to third-party sites or services; we do not control these and are not responsible for them.
Vendor terms: Vendors’ terms apply to products they supply; TrioMart is not responsible for external policies unless stated.
12. Modifications and Termination
Policy updates: We may update or modify these Terms at any time; changes are effective upon posting.
Account termination: We may suspend or terminate access to the Platform for violations, non-payment, or at our discretion.
Service suspension: We may temporarily suspend services for maintenance, legal obligations, or emergencies.
13. Disclaimers and Limitation of Liability
As is/As available: The Platform is provided "as is" and "as available." To the maximum extent permitted by law, TrioMart excludes warranties of merchantability, fitness for a particular purpose, and non-infringement.
Liability cap: In no event shall TrioMart be liable for indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform.
Force majeure: We are not liable for delays or failures due to events beyond reasonable control (natural disasters, pandemics, government actions).
14. Governing Law and Disputes
Governing law: These Terms are governed by the laws of the applicable jurisdiction where TrioMart operates.
Dispute resolution: Any disputes will be resolved through the appropriate courts or arbitration as specified in the dispute resolution policy.
Class actions: You agree to waive rights to participate as a class member in any class action to the extent permitted by law.
15. Content and Feedback
User submissions: Any content you submit via the Platform may be used by TrioMart for any purpose without obligation to you.
Feedback: Feedback is voluntary and may be used to improve services without compensation.
16. Additional Policies
Service-specific policies: Additional policies may apply to promotions, memberships, loyalty programs, or beta features.
End-of-life: We may discontinue features or services with prior notice where feasible.
17. Compliance and Accessibility
Legal compliance: You agree to comply with all applicable laws and regulations.
Accessibility: We strive to provide accessible services and welcome feedback to improve accessibility.
18. International Users
Export controls: If applicable, comply with export/import laws.
Localization: Some content may be localized; language may vary by region.
19. Safety and Security
Account safety: Protect your account from unauthorized access.
Delivery safety: We implement procedures to ensure safe delivery, including safe packaging and handling.
20. Data Retention
Retention periods: We retain data as necessary for operations, legal obligations, and analytics.
21. Customer Support
Support channels: You can reach our support team via the Platform’s help center, email, or phone as listed on our website.
Response times: We aim to respond promptly; during peak times, responses may take longer.
Quick Summary
By using TrioMart, you agree to our terms, privacy policy, and any service-specific policies.
You’re responsible for accurate account information and for all activities under your account.
We aim for reliable delivery and quality, with returns or replacements as per policy.
Prices, availability, and delivery options may change; terms may be updated.
Additional policies and security measures may apply to promotions, memberships, and beta features.
